Question 1

What is Saaj by TohfaStory?

Accepted Answer

Saaj is the fashion jewellery brand under TohfaStory House — refined necklaces, earrings, rings, bracelets, and curated gift sets. We edit for quiet luxury: sculptural silhouettes, warm metallics, and pieces meant to be worn often, not reserved for a drawer.

Question 2

Is Saaj fine jewellery or fashion jewellery?

Accepted Answer

Saaj is fashion jewellery. Materials and finishes vary by design and are listed clearly on each product page — we stay transparent about what you are buying, without claiming fine-jewellery status.

Question 3

How do I choose the right piece?

Accepted Answer

Start with how you dress. Daily-wear and minimal edits suit offices and everyday layers; traditional and temple-inspired forms pair with festive and ethnic looks; gift sets are ready when you want a complete gesture. Product pages show scale, finish, and styling notes — if you still need advice, message us on WhatsApp from the contact page.

Question 4

Do you offer a size guide?

Accepted Answer

Ring and bracelet sizing guidance is expanding. For now, check each product page for available sizes and fit notes. If you are between sizes or gifting someone whose size you do not know, contact Saaj before ordering and we will help you choose.

Question 5

Are Saaj pieces suitable for gifting?

Accepted Answer

Yes. Many pieces ship in presentation-ready packaging, and our gift sets are curated for celebrations, milestones, and thoughtful gestures. Add a note at checkout when available, and choose delivery timing based on your pincode quote.

Question 6

How should I care for my jewellery?

Accepted Answer

Store pieces in a dry pouch or box, keep them away from water, perfume, and harsh chemicals, and wipe gently with a soft cloth after wear. Remove jewellery before swimming, bathing, or workouts. Specific care notes appear on product pages when a finish needs extra attention.

Question 7

What is included with my order?

Accepted Answer

Your piece ships securely packed for transit. Gift-oriented items may include presentation packaging as described on the product page. Order confirmations and receipts are emailed after payment; you can also open your invoice from the order receipt link.

Question 8

Do you ship across India?

Accepted Answer

Yes. Saaj ships pan-India with secure packaging. Pune and pan-India timelines differ — enter your pincode at checkout for the live delivery quote before you pay.

Question 9

How long will delivery take?

Accepted Answer

Jewellery orders typically follow our standard jewellery windows (shown at checkout for your pincode). Peak seasons and remote pin codes can add a little time. Once your order is packed and handed to the courier, we share status updates through your order tracking flow.

Question 10

Can I return or exchange jewellery?

Accepted Answer

Saaj does not accept returns or exchanges — all sales are final once dispatched. Refunds are only for the wrong product delivered. You must submit a complete, unedited unboxing video with your order number within 24 hours. Shipping damage is not eligible. See our Refund Policy for the full process.

Question 11

How do promo codes work on Saaj?

Accepted Answer

Saaj checkout accepts Saaj promo codes only — TohfaStory Gifts codes do not apply here, and vice versa. Enter your code on the bag page before checkout. Minimum order amounts, expiry dates, and usage limits are enforced automatically.

Question 12

Is Saaj the same as TohfaStory Gifts?

Accepted Answer

They are sister experiences under TohfaStory House. Saaj is dedicated to fashion jewellery; TohfaStory Gifts offers curated care packages and emotional gift kits. Shared house values, different product worlds — and separate carts, checkout, and promo codes.

Question 13

How can I contact Saaj?

Accepted Answer

Use the Contact page for email and WhatsApp, or reply to your order confirmation. Include your order number for the fastest help with delivery, product questions, or a wrong-product claim.

Frequently Asked Questions

What is Saaj by TohfaStory?